Testimonial by: Tom Manning, General Manager

In 2009, InteFrame was created by the joining of two former truss companies. Together they combined the best parts of their processes and became what is now known as InteFrame. Coupled with many years of experience and the ambition to be more than just your average supplier, InteFrame has become the largest truss supplier in Idaho. We continue to expand and improve upon the strong foundations of our past while always staying focused on the future. Since our conception, year-to-year sales have grown tremendously. With this new growth, our need for capacity has also increased. Our first impulse was to purchase new equipment to fulfill this growing requirement, but after many discussions, our company took the approach of focusing attention on the current manufacturing process.

InteFrame has always been attentive to lean manufacturing practices and continually works daily to put these practices into place. To validate, provide new ideas, and possibly increase the effectiveness of these practices, InteFrame looked to Todd Drummond and his formal experience. His methods for training led our group down a path that touched on every aspect of our business. The consultation not only looked at the manufacturing area but focused attention on our sales, design, and accounting methods. The daily routine was divided, with the mornings being utilized as Todd’s “fact-finding” time of our company’s practices. The afternoons were constructed of training sessions that were serious and methodical, all being guided by Todd’s understanding of the fact-finding session from earlier in the day/week. Todd’s insights and suggestions were based upon his assessments of our company’s practices and performance, as well as being guided by best practices he has observed through the numerous other consultations he has been a part of.

The end result is our company has a much clearer understanding of areas we can improve. Todd’s consultation confirmed some of our own ideas and challenged us with new ones enriching our internal processes and creating better efficiencies. Where Todd challenged us, he provided the why, how, and what to successfully complete and implement the change. Through better management practices, guided by Todd, our company was able to increase capacity in our manufacturing area.

Our team has many decades of experience in the component industry, and we all still gained valuable new ideas and practices from Todd’s consultation. Our investment in his services has made a real difference in our processes and methods of doing business. Most weeks, Todd’s information and comments still populate most of our meetings. His consultation has allowed an increase in profits and is highly worth the investment.